Watch the video and get inspired by Mark's story!
From Climbing Dream to Owning a Gym
“We’ve been in this industry for nearly 20 years. Starting from designing climbing gyms for others to eventually opening our own gym. Before the pandemic, we found this old house and turned it into double8 Rock Climbing Gym,” Mark shared with passion.
The Dadaocheng location is unique, featuring an 8-meter-high atrium, bouldering areas, and a climbing ladder training zone, catering to climbers of all levels.
For Mark, rock climbing is more than just a sport. The gym’s slogan, “Reaching Up is a Belief,” reflects their mission to help people build confidence, connect with themselves, and discover their inner strength through climbing.
Business Challenges & Digital Transformation
Mark shared that customer habits have changed significantly due to the pandemic, making it harder to attract new clients. "We need to communicate our course value more clearly and engage with customers on social media to stay visible."
Managing bookings manually was also putting pressure on daily operations. "Before, all orders were handled manually, through phone calls, messages, and Google Forms to verify payments. It took three staff members an entire day."
To address these issues, they introduced the rezio booking management system in 2019. It streamlined booking and payment processes, simplifying the workflow and allowing the team to focus on providing high-quality service.
Why Choose rezio Booking Management System?
“The key reason we decided to implement rezio was to improve the efficiency of the coach-to-student balance,” Mark explained.
In recent years, there has been an increase in beginner climbers, children, and families. Since beginners require more attention and guidance, session times tend to be longer, which could impact other customers' schedules. Therefore, the coach-to-student balance needs to be adjusted based on different courses and time slots. Mark further explained: “We usually teach 6 guests per session, but for children’s bookings, the coach-to-student balance changes to 1 to 4.”
With rezio’s booking management features, double8 Rock Climbing Gym can easily adjust the coach-to-student balance when setting up courses, ensuring that each guest receives a high-quality experience tailored to their needs and the time of day.
What Has Improved with rezio?
“The rezio system solved many of our problems,” Mark said. “First, rezio integrates all our order information, including times, customer details, and payment status. Whether we’re at the gym or out, we can easily access everything on our phones to check bookings.”
“One major improvement is with payments. Before, customers would sometimes book but not pay, and we didn’t know whether to hold their spot. Now, with rezio’s online booking system, we now have secure online payments, which greatly reduces booking problems caused by delayed payments.”
“Another great feature is reporting. Now, I can just click a button to view reports and monitor the gym’s operations. I can see which time slots are underbooked and target those times with ads, significantly improving our efficiency.”
How Many Staff Use the rezio System?
Mark laughed, saying, “Every coach is able to use the rezio system! We have over 20 staff members, both full-time and part-time, and everyone can easily get the hang of it.”
“I used to be out handling business, but when I returned to manage the gym, I started learning how to use rezio. It only took me about 2 hours to fully understand how it works! I even sat in front of the computer, testing every feature and trying to ‘break’ the system. Nothing went wrong. That’s when I realized—this system is truly reliable and powerful.”
When Climbing Meets Love
When asked what makes double8 Rock Climbing Gym in Dadaocheng stand out from other climbing gyms, Mark confidently shared, “The most unique feature of our Dadaocheng location is the ‘Love Chance Line’!”
Dadaocheng is famous for the Xiahai City God Temple, known as one of Taiwan’s most powerful temples for those praying for love. To celebrate this local tradition, double8 Dadaocheng designed a red climbing route called the "Love Chance Line," which has become a major highlight of the gym. At the top of this route is a “Love Chance Tree,” where climbers can hang their personal information to connect with others. The gym has successfully helped 5 couples meet through these creative campaigns.
Additionally, the gym has partnered with the historic bakery Li Ting Xiang, located near the temple, to offer climbers the chance to pray for blessings, creating a unique blend of local culture and sports experiences.
How Does the rezio Team Support You?
At the end of the interview, Mark shared his thoughts on working with the rezio team: “Their responses are incredibly fast! Whether it’s adjusting product settings or fixing an issue, they always provide quick solutions. This gives us confidence in the system and keeps our operations running smoothly.”
Mark also added, “The business team checks in with us regularly to share new features, market insights, and tips for improving our operations. It really feels like rezio is more than just a tool—it’s a reliable partner we can depend on!”
Through the rezio booking system, double8 Rock Climbing Gym has solved its challenges with “order management” and “online payment,” providing climbers with a seamless and secure booking experience. This transformation has attracted more people to explore rock climbing and highlighted the power of digital tools in the sports industry.
If you also want to enhance your business operations with an advanced booking system, whether in the travel or sports industry, rezio can help! Contact us today to learn how rezio can transform your order management and take your business to the next level!