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Watch the video and get inspired by Cookinn Taiwan's story!

A Passion for Sharing Taiwan’s Story Through Food

What was the original inspiration for founding Cookinn Taiwan? For the founder, it came from a deep love for Taiwan’s food culture and a desire to share it with the world. In 2018, there was a boom in low-cost airlines, bringing more travelers to Taiwan. Yet, many visitors stuck to iconic spots like Taipei 101 and night markets without really connecting with Taiwan’s food culture.

"I wanted to offer tourists a more authentic experience," she says. "Cooking is a great way to connect with a culture, and I wanted to show people that there's so much more to Taiwanese cuisine than just night market snacks."

This vision sparked the creation of Cookinn Taiwan—not just a cooking studio, but a gateway to experiencing Taiwan’s vibrant food culture.

Reaching a Global Audience

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Cookinn Taiwan’s guests come from all over: Europe, Japan, Korea, Hong Kong, and nearby Asian countries. Most travelers stay in Taiwan for 5 to 10 days, often with friends, family, or even solo.

“Many guests tell me our cooking class lights up their trip to Taiwan, giving them a deeper and more meaningful experience,” Chelsea said with a happy face, “That’s exactly what we aim for—creating unforgettable travel moments.”

From Class to Lasting Memories

Chelsea shares a heartwarming story: A couple from Norway took a Cookinn Taiwan class as part of their honeymoon, gifted by a friend. “ The class was so nice. We had a great time. We engaged a lot, ” Chelsea says.

A month later, she received an email: The couple recreated Taiwanese Xiaolongbao and beef noodles back in Norway, inviting the very friend who had gifted them the class. “Knowing our food and culture traveled back with them to their home is incredibly meaningful. It’s moments like these that remind us why we do what we do.”

The Challenge: Managing Multi-Platform Bookings

Cookinn Taiwan offers 6 cooking classes and 12 DIY experiences, covering iconic Taiwanese dishes. Managing bookings across so many products and platforms was a major challenge.

To reach such a diverse audience, Chelsea maximizes social media, her branded website, and OTA platforms like Viator, KKday, and GetYourGuide. This ensures travelers worldwide can easily find and book her classes.

“I think the key to our business is to manage multiple channels. Each channel brings its own traffic to us, so we can gain as many customers as possible. But with so many channels, we have to manage the bookings even carefully to avoid overbooking or to avoid customer complaints.”

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Why rezio?

In 2020, after testing other booking tools for 2 years, Chelsea finally switched to rezio—and it turned out to be a game-changer for Cookinn Taiwan. What set rezio apart? Its robust multi-language support, which was ideal for reaching the diverse Asian market.

“rezio integrates bookings from our website and OTAs like Viator, KKday, and GetYourGuide into an all-in-one system. It’s made managing everything so much simpler,” Chelsea shares.

Her favorite feature? The Resource Management Tool.

“I do love the function called resource in the rezio system! It allows me to manage seat availability across all platforms and product lines, down to each time slot. It’s so much easier to track our capacity, avoid overbooking, and ensure a smooth experience for our customers.”

Reducing Workload by 40%

With rezio, Cookinn Taiwan has been able to reduce its workload by 40%. "Our customers love how easy it is to book a class on our website," Chelsea says. "And with rezio's automated email notifications, we can focus on providing excellent customer service."

rezio Features Chelsea Relies on Every Day

Mobile App Notifications: Stay updated with real-time alerts for new bookings and easily manage schedules, anytime, anywhere.
Sales Calendar: Quickly adjust available time slots and monitor bookings to ensure everything’s on track.
Booking Calendar: Review bookings in detail to accommodate any special requests from customers and provide that extra touch of care.

Chelsea suggests that rezio could add a feature to send personalized thank-you emails after a class to further enhance the customer experience.

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Partnering with rezio

Chelsea has been very happy with her experience working with rezio. "The team is always responsive and helpful," she says. "I highly recommend rezio to any business that offers tours or activities."

Upgrade Your Booking Managemennt with rezio

If you’re managing bookings across your own website, social media, and OTA platforms and looking for a reliable, efficient system, rezio is the partner you need!

With rezio’s powerful booking engine, multi-language support, and seamless order integration, your operations will run smoother than ever. Save time, reduce admin work, and deliver a world-class experience to your guests.

Ready to transform your business? Fill out the form below to start your free trial with rezio today. Explore and see if we are a good fit for your travel business!